OUR RATING  “With 15 years of expertise, Cyberghost VPN is our top pick if you want to protect your personal data from the prying eyes of authorities and hackers.”

Quick Review

A Romania-based VPN provider, CyberGhost has been around for 8 years and was acquired a few years ago by Robert Knapp and Crossrider Limited. Based in Bucharest, Romania, it employs 55 people and has over 15 million users worldwide. CyberGhost VPN offers all the features you would expect, such as a kill switch, OpenVPN, 256-bit AES encryption, and a strict no-logging policy. All of these features, along with Romanian jurisdiction, ensure that your information is safe. CyberGhost VPN also supports TOR services. Since 2018, it has increased the number of simultaneous connections to up to seven devices.

Privacy / Anonymity

It’s unfortunate that many VPN providers advertise “zero logging,” but when you take the time to read the fine print, it couldn’t be further from the truth. Thankfully, CyberGhost VPN really sticks to its strict “zero logging” policy and also offers a few extra options like a kill switch and ad and tracking blockers. They even publish an annual transparency report on their website! Another important thing to consider is the EU Data Retention Directive which allows EU members to store citizens’ telecommunications data for a minimum of 6 months to 1 year. This directive does not apply to Romania, so you won’t have to worry about third parties intruding on your privacy.

Speed and Reliability

It’s common knowledge that internet speeds decrease when using a VPN. This is mainly due to the process of encrypting your data over the internet which helps ensure security. However, if you’re using a great VPN service, you shouldn’t experience any speed drops. After all, who has the patience to browse the web or play video games if the connection is constantly buffering? We put CyberGhost VPN through some speed-intensive activities like gaming to see if it lives up to its “fastest possible speed” claim, and it delivers. While connection and server speeds vary, it’s still incredibly fast for your everyday needs and lets you customize your browsing without compromising your privacy.

Platforms & Devices

CyberGhost VPN service provider is compatible with a wide range of devices, including Mac, Windows, Android, and iOS. If you check out their website, you will find setup guides for various platforms, including Linux and gaming consoles, and there are even some for routers and other devices. Additionally, this VPN also supports all major protocols, including OpenVPN, IPSec, and L2Tp. To make your experience easier, CyberGhost VPN has a dedicated troubleshooting section for issues you may encounter, whether it is connection, speed, account, or subscription issues.

Server Locations

CyberGhost VPN has an impressive 7,000 servers spread across 90 countries around the world, especially in the United States, the United Kingdom, the European Union, and Asia. With this impressive list of servers, you should have no problem accessing any website no matter where you are. All of their plans also include unlimited traffic and bandwidth.

Customer Support

The problem with many VPN service providers we’ve reviewed in the past seems to be customer support. Their support pages are either too difficult to navigate, inadequate, or downright unusable. CyberGhost excels in this area. They used to have some gaps, but they’ve recently made some significant improvements. For starters, they now have a 24/7 live support service, which you can easily find in the bottom right corner of the website. It’s fast, we didn’t have to wait long, and the support agent was straightforward and helpful. They didn’t have to copy and paste scripts for the most common questions, which made for a pleasant experience. If your concern isn’t so urgent, you can also find a wealth of information on their knowledge base, troubleshooting, and FAQ sections. You can also submit a request by simply filling out a form and they’ll get back to you via email. Overall, we really like how they covered all the topics from the beginning and if you can’t find what you are looking for in the articles, you can easily talk to a professional for further help.

Price

CyberGhost VPN offers a monthly plan for $11.99 per month, but if you really want to get the most bang for your buck, you’d be wise to commit to one of their long-term options. If you opt for a one-year plan, that monthly fee drops to just $5.49 per month. If you pay for three years up front, you’ll only pay $2 per month, and you get three months for free. If you choose the monthly option, you get a 14-day “no questions asked” money-back guarantee, and a 45-day money-back guarantee if you choose a plan longer than a year. That’s much longer than what other VPN providers offer, which shows how much they believe in their product.